Return and Exchange Policy

Effective Date: May 22, 2025

Raregem Homewares Arena ("Raregem," "we," "us," or "our") is committed to ensuring customer satisfaction with all purchases of kitchen utensils and home appliances made through our website, www.raregem.com.ng. This Return and Exchange Policy ("Policy") outlines the terms and conditions under which returns and exchanges of products purchased from our website will be processed. By making a purchase from Raregem.com.ng, you agree to be bound by the terms of this Policy.

1. Returns

1.1 Eligibility for Returns

• Products purchased from Raregem.com.ng may be returned within seven (7) calendar days from the date of delivery, provided the product meets the following conditions:
• The product is in its original condition, unused, undamaged, and unaltered.
• The product is returned with all original packaging, including but not limited to boxes, manuals, accessories, and any promotional items included with the purchase.
• Returns that do not meet these conditions may be rejected at our sole discretion.

1.2 Return Process

• To initiate a return, customers must contact our Customer Service Team at 0708 694 8996 or via email at [email protected] to obtain a Return Authorization Number (RAN). Returns will not be accepted without a valid RAN.
• Customers are responsible for arranging and covering the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
• Once the returned product is received and inspected at our facility, we will verify its condition. Upon approval, a refund will be processed as outlined in Section 4.

1.3 Non-Returnable Items

• Products that have been damaged due to customer misuse, neglect, or improper handling are not eligible for return.
• Products that are not in their original condition or lack original packaging and accessories are not eligible for return, except in cases of verified defects.

2. Exchanges

2.1 Eligibility for Exchanges

• Products found to be faulty or defective upon delivery may be exchanged within seven (7) calendar days from the date of delivery, subject to verification.
• Exchanges are limited to replacing the faulty product with an identical or comparable product, subject to availability.

2.2 Exchange Process

• To request an exchange, contact our Customer Service Team at 0708 694 8996 or [email protected] to obtain an Exchange Authorization Number (EAN). Exchanges will not be processed without a valid EAN.
• Customers must return the faulty product to Raregem.com.ng, following the instructions provided by our Customer Service Team.
• Upon receipt and verification of the faulty products condition, we will ship a replacement product to the customer. Raregem will cover the shipping costs for the replacement product if the fault is verified.

2.3 Non-Exchangeable Items

• Products damaged due to customer misuse, neglect, or improper handling are not eligible for exchange.
• Exchanges for non-faulty products are not permitted under this Policy.

3. Damage Caused by Customers

• Products that are damaged or rendered defective due to customer misuse, neglect, improper handling, or failure to follow manufacturer instructions are not eligible for returns or exchanges.
• Raregem reserves the right to determine whether damage to a product constitutes customer misuse, based on a reasonable inspection of the returned item.

4. Refund Process

• Upon receipt and approval of a returned product, refunds will be processed within two (2) to three (3) business days.
• Refunds will be issued to the original payment method used for the purchase. Customers will be notified via email once the refund has been processed.
• The refund amount will include the purchase price of the product, excluding any original shipping costs, unless the return is due to an error or defect attributable to Raregem.
• Depending on the payment provider, it may take additional time for the refund to reflect in the customers account.

5. Contact Information

For any inquiries, concerns, or assistance regarding this Policy or the return/exchange process, please contact our Customer Service Team:

• Phone: 0708 694 8996
• Email: [email protected]
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM WAT

6. General Provisions

• Policy Modifications: Raregem reserves the right to modify this Policy at any time. The most current version will be available on www.raregem.com.ng, and changes will take effect upon posting.
• Governing Law: This Policy shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
• Limitation of Liability: To the fullest extent permitted by law, Raregem shall not be liable for any indirect, incidental, or consequential damages arising from the return or exchange process.

Thank you for choosing Raregem.com.ng. We value your trust and strive to provide a seamless shopping experience.